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Vulnerability Disclosure Policy

Stableridge Systems welcomes responsible disclosure of security vulnerabilities. This policy describes how to report issues and what to expect.

Last updated: 24 February 2026

This document provides a general overview of Stableridge Systems' governance and security posture and does not constitute legal advice.

1. How to Report a Vulnerability

If you have identified a potential security vulnerability in the Stableridge platform, website, or related services, please report it through our contact page. Include the subject line “Security Vulnerability Report” and provide the following details where possible:

  • A description of the vulnerability and its potential impact.
  • Steps to reproduce the issue, including any relevant URLs, parameters, or request details.
  • The type of vulnerability (e.g., authentication bypass, injection, access control issue).
  • Any evidence such as screenshots or proof-of-concept code (do not include sensitive customer data).

2. Responsible Disclosure Expectations

Stableridge requests that security researchers and reporters follow responsible disclosure practices:

  • Allow Stableridge reasonable time to investigate and address the reported vulnerability before any public disclosure.
  • Do not access, modify, or delete data belonging to other users or tenants during testing.
  • Do not perform testing that degrades service availability or impacts other customers (such as denial-of-service testing).
  • Do not exploit a vulnerability beyond the minimum necessary to demonstrate the issue.
  • Do not use automated scanning tools against production systems without prior written approval.

3. Our Commitment to Reporters

Stableridge is committed to working constructively with security researchers who report vulnerabilities in good faith:

  • We will acknowledge receipt of vulnerability reports within a reasonable timeframe.
  • We will investigate reported issues and provide status updates where practicable.
  • We will not pursue legal action against individuals who report vulnerabilities in good faith and in compliance with this policy.
  • We will credit reporters in remediation communications if requested and appropriate.

4. Scope

This policy applies to vulnerabilities in:

  • The Stableridge platform application and its public-facing APIs.
  • The Stableridge marketing website and associated web properties.
  • Authentication, authorisation, and session management components.
  • Content sharing, viewing, and policy enforcement features.

Out of Scope

The following are generally considered out of scope:

  • Vulnerabilities in third-party services, browsers, or operating systems.
  • Social engineering attacks against Stableridge personnel or customers.
  • Physical security assessments.
  • Findings from automated scanning tools without demonstrated exploitability.
  • Issues that require user interaction with a phishing page or malicious application not controlled by Stableridge.

Disclaimer

This policy is intended to encourage responsible security research and does not create an obligation for Stableridge to provide financial rewards. Stableridge reserves the right to update this policy at any time. This document does not constitute a waiver of any legal rights.