Billing & Refund Policy

Last updated: 24 February 2026

This document is general information and does not constitute legal advice.

1. Overview

This Billing & Refund Policy applies to Stableridge Systems SaaS subscriptions, enterprise engagements, and advisory or engineering services where billing terms are relevant. It describes our standard approach to invoicing, payment, plan changes, cancellation, and refund handling.

This policy should be read with our Terms & Conditions. If there is a conflict between this policy and an executed order form, statement of work, or master services agreement, the executed agreement prevails.

2. Subscription Billing

Self-serve subscriptions are generally billed monthly in advance. Annual billing may be offered for selected plans or enterprise arrangements where documented in writing.

• Subscriptions renew automatically at the end of each billing cycle unless cancelled in accordance with this policy.
• Fees are stated in Australian dollars (AUD) unless another billing currency is agreed in writing.
• Any non-AUD pricing displayed for convenience is informational and based on indicative conversion logic, not a guaranteed foreign exchange quote.
• Taxes, including GST where applicable, are charged in addition to published fees unless stated otherwise.

3. Payment Methods

Payments are processed through authorised third-party payment processors, including Stripe where enabled for the relevant service flow. Stableridge does not store full payment card numbers in application databases.

• You must provide and maintain valid payment details for recurring subscriptions.
• If a payment fails, we may retry the charge and notify your billing contact.
• Continued payment failure may result in suspension or downgrade of service access until the account is brought current.

4. Plan Changes & Proration

Plan changes are handled according to billing period logic and entitlement configuration.

• Upgrades generally take effect immediately and may trigger a pro-rata charge for the remaining billing period.
• Downgrades generally take effect from the next billing cycle, with no retroactive credit unless required by law or agreed in writing.
• Entitlement controls may run in an observation phase before full enforcement, depending on implementation mode and agreement terms.

5. Refund Policy

For self-serve subscriptions, fees are generally non-refundable except where a remedy is required under applicable law, including the Australian Consumer Law.

• Enterprise and advisory engagement refunds are governed by the applicable executed agreement.
• Duplicate charges or clear billing errors will be reviewed and corrected where confirmed.
• Any approved refund is returned through the original payment channel where practicable.

6. Cancellations

You may request cancellation through portal billing controls (where available) or via our contact page.

• Cancellations usually take effect at the end of the current paid period, unless a different effective date is required by law or agreed in writing.
• Access to paid features generally continues until the end of the paid term, after which access may be reduced or disabled.
• Data retention and deletion after termination follow our policy and contractual obligations, including security, legal, and audit retention requirements.

7. Service Credits

Service level credits are not provided by default. Any service credits or related remedies apply only where explicitly agreed in a written service agreement or order document.

8. Chargebacks & Disputes

If you believe a charge is incorrect, contact Stableridge first so we can investigate and resolve the issue promptly.

• Initiating a chargeback without prior contact may delay resolution and impact service continuity.
• During an active payment dispute, we may suspend affected services where reasonably necessary to manage financial and fraud risk.

9. Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or other applicable legislation.

Any limitations or exclusions in this policy apply only to the extent permitted by law.

10. Limitation of Liability (Billing Context)

To the maximum extent permitted by law, billing-related liability is subject to the limitation framework in our Terms & Conditions, including an aggregate liability cap aligned to fees paid in the twelve months preceding the claim trigger.

To the extent permitted by law, indirect or consequential loss is excluded, including loss of profits, business opportunity, or reputation.

11. Modifications to Policy

We may update this policy from time to time. Updates are published on this page with a revised “Last updated” date. Continued use of services after an update may constitute acceptance of the updated policy, subject to any rights under law.

12. Contact

For billing and refund queries, contact us through /contact. Please include your organisation name, billing reference, and a clear description of the issue.